AI-Enabled Error Handling Through Configurable State Machine Flows

Context

One of our brand partners needed a way to resolve unexpected issues that appeared within their aftersales workflows. When a flow encountered an error state, orders could stall and required manual intervention or developer support, slowing operations and delaying customer communication.

Action

SYW’s state machine flows are enhanced with AI-assisted logic, allowing teams to diagnose issues and adjust transitions directly in the Flow Builder. When an issue appears in a flow, AI suggests corrective actions, highlights misconfigured conditions, and enables users to update logic, reroute cases, or trigger new automated events without code changes or release cycles.

Result

Operational teams gained real-time control over workflow resilience. Issues are resolved instantly, AI reduces friction in troubleshooting, and aftersales journeys remain uninterrupted across all partners and markets.