Scaling Handbag Repairs with Intelligent Parts Sourcing

Through SYW’s repair data tracking, we identified that a specific handbag model was one of our partner’s highest-volume repair categories, with recurring issues related to clasps and hardware. Stores lacked a standardised process for diagnosing defects and sourcing the correct replacement components.

Preventing Beauty Product Defects with AI-Driven Quality Screening

A global beauty brand initially approached SYW to streamline returns management across its retail network, frustrated by inconsistent reporting on damaged items. During workflow analysis, SYW uncovered a deeper issue: products with micro-defects—scratches, dents, and sealing inconsistencies- were slipping through quality control and reaching shelves, driving avoidable returns.

Streamlined Warranty Workflows for Audit-Ready Operations

A manufacturer struggled with inconsistent warranty claim submissions from stores and service centres, resulting in delays, manual approvals, and unverified cost estimates.

AI-Enabled Error Handling Through Configurable State Machine Flows

One of our brand partners needed a way to resolve unexpected issues that appeared within their aftersales workflows. When a flow encountered an error state, orders could stall and required manual intervention or developer support, slowing operations and delaying customer communication.