Scaling Handbag Repairs with Intelligent Parts Sourcing

Context

Through SYW’s repair data tracking, we identified that a specific handbag model was one of our partner’s highest-volume repair categories, with recurring issues related to clasps and hardware. Stores lacked a standardised process for diagnosing defects and sourcing the correct replacement components.

Action

Using SYW’s Aftersales Flow Module, we created a guided intake and triage workflow that standardises how stores capture issue details and route cases. SYW’s Process Builder automated the sourcing of the brand’s clasps through its approved suppliers and tracked each step of the repair journey end-to-end.

Result

The brand reduced handling time per bag repair by X% and achieved consistent hardware-replacement quality across all stores through SYW’s centralised parts-sourcing infrastructure. The repair insights uncovered through SYW’s data tracking also prompted the brand to revisit its supply chain and redesign the clasp specification to prevent recurring failures in future collections.