Trust-Place and SYW Collaborate to Provide a Secure and Automated Care & Repair Process Within the Post-purchase Journey
Trust-Place, a platform of post-purchase experience, today announces its partnership with SYW, a leading aftersales and repair technology provider. This collaboration marks an important step in the evolution of the customer experience, placing sustainability, circularity and product care at the heart of the post-purchase journey. Together, Trust-Place and SYW enable brands to deliver a premium, seamless and responsible experience across the entire product lifecycle. Spanning luxury furniture, fashion, and the broader retail landscape, the partnership reflects a shared belief that post-purchase care is becoming a defining pillar of premium brand experience across industries.
The digital certificate as a gateway to post-purchase services
Through this partnership, care and repair services become directly accessible via the Trust-Place digital certificate. With a simple scan, the product is instantly linked to its owner and opens a personalized service interface, giving customers access to post-purchase services, including care and repair.
When brands activate this feature in collaboration with SYW, customers are empowered to extend the life of their products through repair or resale, while maintaining a premium brand experience. This integration creates a direct and seamless connection between brand and customer, strengthening proximity and enriching the post-purchase journey by combining SYW’s responsible care and repair solution with Trust-Place’s digital certificate platform.
“Our aftersales platform is built to connect service operations, product data and brand experience within a single system, across multiple industry verticals. Trust-Place integrates seamlessly into that ecosystem, adding a layer of verified customer feedback that helps brands make smarter, more prioritised decisions,” Hasna Kourda, CEO and Co-Founder, SYW
The Trust-Place platform already operates across various industries, such as fashion and luxury, home and design, or personal mobility, and the partnership could also expand into these sectors.
“By combining the expertise of Trust-Place and SYW, this partnership simplifies access to repair and resale services in just one click, making the post-purchase experience more intuitive and premium. It supports the adoption of more sustainable and circular models, while strengthening the relationship between brands and their customers throughout the product lifecycle,”
Didier Mattalia, GM, Trust-Place.
About Save Your Wardrobe
SYW’s end-to-end platform acts as a central hub for omnichannel post-purchase solutions, from repair and maintenance to extended-life care, across industries. By connecting every aftersales touchpoint into one scalable, tech-powered system, SYW helps brands deliver fast, consistent, and connected service experiences that drive loyalty and protect brand value.
Save Your Wardrobe enables luxury houses to build lasting relationships with their clients by optimising aftersales operations and placing repair and care at the heart of loyalty and positive impact making aftercare as seamless and desirable as the initial purchase.
About Trust-Place
Trust-Place is a platform for post-purchase experiences and services, powered by digital certificates that enable premium and luxury brands to enhance their products and activate new uses for their clients. By transforming each product into a digital point of contact, each owner into a member, each buyer into an ambassador, and each purchase into a lasting engagement, Trust- Place supports brands in building a continuous relationship that generates value and new revenue streams well beyond the point of sale. Active across luxury, fashion, design, and collectible goods, Trust-Place is setting a new standard where the digital certificate becomes a symbol of trust, loyalty, and enduring value.
